In harmony with my last identity (fusing design with purpose), it was only natural for me put my money where my mouth was and seek a 'green' printer for printing my new business cards. Little did I realize that I would be losing more than just my carbon footprint.
After finding Green Printer Online in a Google-search and noticing they had a Vancouver office, I ordered a small amount of business cards on April 21st to get a feel for their printing service, quality, and turn-around time. After having paid a 30% surcharge for a 3-day turnaround service, so I'd have them for design week, more than a week has passed and I still have not yet received anything. Expecting this order to be printed/shipped from their Vancouver location, I started to wonder what the hell was going on so I logged on to my online account to see that my order was still "in-production" when it should have technically been shipped out this past Tuesday.
Disgruntled and annoyed, not being able to contact anyone at either the Vancouver or the Brampton office, I contacted the BBB to file an official complaint. We'll see where I end up.
If you thought of using these guys or plan to, I would suggest you do so at your own risk and if you're not under a tight deadline, as I'm still awaiting samples they promised and my (very belated) business cards.
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2 comments:
this is disappointing... I was hoping to go with their services. seemed quite reasonable.
For a current review, I recently used their services for a larger order of business cards. Unfortunately, the quality was less then favourable; I returned them once and had them replaced, only to get back ones that were equally unusable. The processing time was ridiculous (approx. a month to go back and forth with them, waiting for responses, etc). Design team was inefficient and knowledgeable, I had to teach them how to use my files properly. Not a good service!
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